Privacy policy | DrawCoders

Confidential information

Confidentiality across all our services

At DrawCoders we handle confidential information from clients, users, providers and partners in accordance with current Chilean law, applicable contractual obligations and information security best practices.

Information received during consulting, development, technical reviews, integrations, automation, security analysis or support is used only for the agreed purposes. We apply need-to-know access, separation of responsibilities, credential protection, reasonable traceability and technical measures aimed at preventing unauthorized access, disclosure, modification or loss.

Processed data

What information we may collect

The site collects only the information needed to operate, respond to requests, protect the platform and understand general service usage.

Data provided through forms, such as name, company, email, phone and message.
Basic technical data, such as IP address, date, time, browser, operating system and server logs.
Aggregated or pseudonymized navigation data when Google Analytics is enabled.
Security signals associated with reCAPTCHA v3 to distinguish legitimate traffic from automated abuse.

Purposes

How we use information

Processing is limited to legitimate, proportionate purposes related to the commercial, technical or contractual relationship with DrawCoders.

Respond to contact, quotation, support or collaboration requests.
Operate, maintain, diagnose and improve the website and its forms.
Prevent abuse, spam, fraud, malicious automation and security events.
Comply with legal, contractual, accounting, tax or regulatory obligations when applicable.

Use of cookies and similar technologies

The site may use first-party and third-party cookies to preserve technical preferences, maintain stable navigation, measure aggregated usage and protect forms. You can block or delete cookies from your browser, although some features may be affected.

Essential cookies

Used to remember the selected language, preserve technical settings and enable basic site operation.

Analytics cookies

When Google Analytics is configured, cookies may be used to obtain aggregated metrics about visits, pages viewed, devices and general navigation behavior.

Google Analytics

Website usage measurement

If a Google Analytics measurement ID is configured, the site loads Google's measurement tag to understand traffic, content performance and aggregated navigation patterns. This information helps improve the experience and is not used to sell personal data.

reCAPTCHA v3

Protection against automated abuse

When reCAPTCHA is enabled, the contact form may send Google technical signals such as IP, browser, interaction and verification token to assess spam or automation risk. This verification is invisible to the user and is used only to protect the form.

Security

We apply reasonable technical and organizational security measures, including access control, responsible credential handling, operational logs, environment separation and Secure by Design practices.

Retention

We retain information for the time needed to respond to requests, provide services, maintain operational evidence or comply with applicable obligations. It is then deleted, anonymized or archived in a controlled manner.

Third parties

We may use infrastructure, email, security, analytics or automation providers. These providers process data only to the extent necessary to deliver their services.

Rights

Individuals may request access, rectification, deletion, objection or other rights recognized by applicable regulations, depending on each specific case.

Privacy inquiries

To exercise rights, request information or raise a privacy or confidentiality concern, you can contact DrawCoders through the website form.